How to Create Effective Customer Support Teams

Does your customer lifetime value keep you at night? Find out if you're under-utilizing your customer support teams and when you need to reevaluate your approach as it relates to customer experience and how to differentiate your brand from your competitors by providing more meaningful customer engagement, across all retail channels.

The Proactive Customer Support Revolution

Consumers are impatient. It's imperative to your brand that you customer support is proactive, and no longer reactive. Unable to deliver? Customers will simply walk away. In this post we discuss how AI, Chatbots, and other advanced technologies can help on your way to the proactive revolution. 

Successful Brands, Listen…

When was the last time you asked your customer what they really think? Read on to discover more about the three types of customer feedback, and how you can utilize that feedback to kickstart your Net Promoter Score (NPS) program.