Welcome's blog covers the latest commerce growth tips, shopper insights, and strategies for improving customer experience.
At Shoptalk 2018, we announced our new subscription-based pricing. Brands can now sign up to our Essential and Pro plans and connect to shoppers, in real-time, across their most important retailer websites.
American consumers spent over $340 billion online in 2017, and this is set to surpass $600bn by 2021. eCommerce in the US is clearly an important market for investment and growth. Read more to find out what 2017 taught us, and inform your tactical plan to win in the most competitive retail market the world.
Welcome won Best Customer Service Platform Partner Award at the 14th Annual Eggie Awards. Each year, at the Consumer Electronics Show (CES), Newegg recognizes outstanding contributions from the company’s valued partners, vendors, and customers.
You never get a second chance to make a first impression, which is why every interaction should be treated as though this is the first time a shopper has interacted with your brand. Agents need to strive to give a positive, seamless, and frictionless experience, every time.
The way in which we engage must change, because the way people consume content and want to communicate, has changed. It has the power to greatly impact add-to-basket rate, average order value, conversion, and return rate. Simply put, conversational commerce is the present and the future.
Chatbots are becoming the largest part of our everyday interaction with our favorite brands. But how are companies combining AI and humans to bring consumers the experience they expect and deserve?
Does your customer lifetime value keep you at night? Find out if you're under-utilizing your customer support teams and when you need to reevaluate your approach as it relates to customer experience and how to differentiate your brand from your competitors by providing more meaningful customer engagement, across all retail channels.
Consumers are impatient. It's imperative to your brand that you customer support is proactive, and no longer reactive. Unable to deliver? Customers will simply walk away. In this post we discuss how AI, Chatbots, and other advanced technologies can help on your way to the proactive revolution.
Focusing on three inputs of the Walmart Customer Value Index: Have It, Find It, and Display It, Dan Herman reveals how to convert more shoppers into customers, and create an awesome shopping experience on Walmart.com.
Customers demand that their questions and issues be resolved instantly. That is no exaggeration. Customers want immediate attention and a seamless resolution. We discuss how to reduce the friction along the buying journey, so you can provide the best customer service possible.
We mined our chat transcripts to give you top tips on how to improve your product description pages, and address the most common questions shoppers have.
When was the last time you asked your customer what they really think? Read on to discover more about the three types of customer feedback, and how you can utilize that feedback to kickstart your Net Promoter Score (NPS) program.
