The Proactive Customer Support Revolution

Consumers are impatient. It's imperative to your brand that you customer support is proactive, and no longer reactive. Unable to deliver? Customers will simply walk away. In this post we discuss how AI, Chatbots, and other advanced technologies can help on your way to the proactive revolution. 

Successful Brands, Listen…

When was the last time you asked your customer what they really think? Read on to discover more about the three types of customer feedback, and how you can utilize that feedback to kickstart your Net Promoter Score (NPS) program.

How to Win at Customer Service & Post-purchase Engagement

For the second year running, our President and Co-founder, Dan Herman, was invited to speak on the expert panel at Shoptalk. Here is our summary of the discussion points with fellow innovators from Narvar, StellaService, and Gladly. Read on the find out how retailers are streamlining the post-purchase process and using technology to delight customers, after they've placed an order.

5 Ways Shoppers Engage When You're Not There

There are always opportunities to buy, and every purchase journey is unique, which is why today's brands need to engage at every step. During this short video, marketing expert Selina Wragg talks us through how shoppers exhibit different motivations and engagement with channels, devices, and touchpoints.