How to Win at Customer Service & Post-purchase Engagement

How to Win at Customer Service & Post-purchase Engagement

For the second year running, our President and Co-founder, Dan Herman, was invited to speak on the expert panel at Shoptalk. Here is our summary of the discussion points with fellow innovators from Narvar, StellaService, and Gladly. Read on the find out how retailers are streamlining the post-purchase process and using technology to delight customers, after they've placed an order.

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5 Ways Shoppers Engage When You're Not There

5 Ways Shoppers Engage When You're Not There

There are always opportunities to buy, and every purchase journey is unique, which is why today's brands need to engage at every step. During this short video, marketing expert Selina Wragg talks us through how shoppers exhibit different motivations and engagement with channels, devices, and touchpoints. 

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