We are Welcome

Welcome's blog covers the latest commerce growth tips, shopper insights, and strategies for improving customer experience.


Welcome to the Shopping Jungle

Welcome to the Shopping Jungle

The future of Customer Acquisition, Engagement, and Commerce

Las Vegas, NV, Shoptalk, May 16, 2016  –Shopping is a jungle – exponentially expanding assortments, conflicting product information, multiple buying options, ever-changing consumer preferences and more. The one thing, however, that can propel a customer to buy is the ready availability of product expertise–wherever the consumer happens to be–online, on their mobile device, in the store, browsing the web or browsing a print magazine at the beach.

Today we are introducing the new face of our brand, Welcome™, which includes the Welcome™ Conversation Platform, the Welcome suite of products, intelligence and services that make it possible to accelerate the acquisition of customers across the buying cycle.

For the first time, brands and retailers can stand with consumers wherever they purchase. Imagine the product and buying experience improvements, opportunities to upsell, increasing loyalty and ability to deliver more delightful post-purchase support.


Welcome to the Conversation Platform

Connecting experts to consumers across the buying experience, the Welcome™ Conversation Platform, dramatically improves acquisition, engagement and loyalty. The platform integrates with the existing systems of both brands and retailers, maximizing existing investments and ensures a seamless buying experience.

Chatbar and Chatbar Mobile
Chatbar is a messenger-style chat interface that enables consumers to discover available experts and receive personalized assistance. Both Chatbar and Chatbar Mobile accompany consumers across a site, ensuring they can browse, shop and chat at the same time. The Chatbar dynamic call-to-action button updates based on the availability of experts - so consumers are never kept waiting. 

For a VIP invitation, start a conversation with us at trywelcome.com

With cart abandonment at an all time high, 78% for desktop and 88% for mobile, brands and retailers are seeking a path to higher conversion rates and better customer service. The key rests with providing shoppers with the right expertise as they buy and harnessing data and intelligence to optimize their buying experience.

Learn more at welcomecommerce.com.

About Welcome
Welcome™, is the first platform to connect consumers with brand and retail experts in a single continuous conversation independent of any chat protocol. With its Conversation Platform, network of expert resources and intelligence gathered from consumer behavior and actual conversations, brands and retailers gain a massive competitive advantage by driving customer acquisition, engagement and increased loyalty . Some of the largest and most popular retailers and brands in the world including Dyson, LG, HP, and Samsung power their continuous buying experiences with Welcome solutions.

Start a conversation with us at trywelcome.com

Welcome Cares: Bag the Drag

Welcome Cares: Bag the Drag

Welcome to a faster and more engaging consumer buying experience

Welcome to a faster and more engaging consumer buying experience