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ChatID Receives 2012 Vision Award from the Technology Services Industry Association

ChatID Receives 2012 Vision Award from the Technology Services Industry Association

New York, NY May 9, 2012 – ChatID announced it has been named winner of the 2012 Technology Services Industry Association (TSIA) Vision Award in the Startup category and the Services Enabler Category. The award was announced May 9 at the Technology Services World (TSW) conference in Santa Clara, California.

The awards were the result of TSIA’s third annual Service Revolutions competition, featuring a series of on-stage demonstrations revealing the latest innovations in technology services—from cutting-edge services new to the market, to start-ups with innovative service models, to the newest advances in service technology, to the latest breakthroughs from the emerging world of service science. Winners were selected by a live audience of industry practitioners along with a panel of expert judges.

The 2012 Vision Awards are based on the theme, “True vision is having the intelligent foresight to define a better, more productive future.” ChatID demonstrated how brands use their technology to engage consumers in live chat conversations on channels across the web – all with their existing live chat system.

“Today’s consumer is savvier than ever and they’re in more places than ever”, says Dan Herman, cofounder and CEO of ChatID. “We enable brands to engage consumers in that moment of truth when they are making purchase decisions, and post-purchase in that moment of need”.

“Introduced in 2010 and growing year over year, the TSIA Vision Awards recognize game-changing ideas in technology services that propel the industry ahead and shape emerging trends,” said J.B. Wood, CEO of TSIA. “ ChatID not only delighted and impressed the audience with its live presentation of its technology but it demonstrated a most unique and compelling approach to driving technology services toward the future. We were proud to honor them at our TSW Best Practices event.”

About TSIA

The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology.

 
3 Best Practices for Delivering an Excellent Customer Experience via Live Chat

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