At Shoptalk 2018, we announced our new subscription-based pricing. Brands can now sign up to our Essential and Pro plans and connect to shoppers, in real-time, across their most important retailer websites.
American consumers spent over $340 billion online in 2017, and this is set to surpass $600bn by 2021. eCommerce in the US is clearly an important market for investment and growth. Read more to find out what 2017 taught us, and inform your tactical plan to win in the most competitive retail market the world.
Welcome won Best Customer Service Platform Partner Award at the 14th Annual Eggie Awards. Each year, at the Consumer Electronics Show (CES), Newegg recognizes outstanding contributions from the company’s valued partners, vendors, and customers.
You never get a second chance to make a first impression, which is why every interaction should be treated as though this is the first time a shopper has interacted with your brand. Agents need to strive to give a positive, seamless, and frictionless experience, every time.
The way in which we engage must change, because the way people consume content and want to communicate, has changed. It has the power to greatly impact add-to-basket rate, average order value, conversion, and return rate. Simply put, conversational commerce is the present and the future.